ARTICLES/BLOGS

Going the Extra Mile for Your Team

Going the Extra Mile for Your Team

If the pandemic did one thing that we can all agree on, it must be the labor shortage. This has struck the restaurant industry especially hard. The first defensive move for restaurant operators is to cut down the hours and the days so that they can be staffed...

read more
2023 NRA Show

2023 NRA Show

Did you know that as a member of NMRA, you are also a member of NRA (National Restaurant Association)?  Of of the many perks of NRA membership is admission to the NRA Show? 2023's NRA Show will be in Chicago May 20-23.  You can learn more about the show here. National...

read more
Why Do Employees Stay?

Why Do Employees Stay?

It struck me that research that I had done a few years ago might be even more useful today than when I originally wrote it. The study analyzed long term restaurant employees to uncover their common characteristics so that managers interviewing applicants could...

read more
Customer Service Facts & Figures

Customer Service Facts & Figures

Trying for a great reputation makes good economic sense. Consider these facts:  It can cost up to five times as much to attract a new customer than to retain an existing one  The average business never hears from 96% of its unsatisfied customers For every complaint...

read more

State & Federal Relief

As many of the COVID resources expire, NMRA will continue to monitor what relief programs are available and post them here for our members to access. If you know of any additional funding resource for restaurants that is not on this list please send the information to...

read more
Missing the Point

Missing the Point

I had an opportunity the other day to experience firsthand a company doing what is correct but not doing what is right. There was a coupon for a free pizza from a local pizza joint, which looked like a winner. I’ll share my experience with you. The conversation that...

read more

NMRA 2022 Hospitality Industry Awards

All the nominees are in, and our judges are tallying up the totals to honor the 2022 Hospitality Industry Awards winners for Chef, Restaurant Neighbor, Restaurateur and Manager of the Year! We can't wait to gather with all of you on November 14 at Embassy Suites for...

read more
Guaranteeing Disgruntled Guests

Guaranteeing Disgruntled Guests

By: John Self Let’s examine points that will guarantee disgruntled customer service experiences every time. Oh boy! The best way to create disgruntled customers is to have management ignores the common, everyday interactions between the customer contact person...

read more
Legal Consults for Your Restaurant

Legal Consults for Your Restaurant

Need help with a legal question? Don't know the next steps to take? Wonder if you have to escalate a matter? NMRA is proud to announce our partnership with Mariposa Padilla Sivage of Sutin, Thayer, and Browne. New Mexico Restaurant Association members have a lawyer...

read more
Tools Of Customer Service

Tools Of Customer Service

by: John SelfLike every facet of life, problems exist. But like a bad western when the hero comes rushing in to save the fair damsel, tools exist to help gun down those problems. Customer service is no exception. Some customer service tools that may have been...

read more
Eyes Wide Shut

Eyes Wide Shut

by: John Self Put yourself in your customer’s shoes for one minute.  They’re having a wonderful dinner; the background music is playing nicely and they’re obviously enjoying themselves.  Just as one of them is about to put a bite of steak in their mouth, the...

read more
Want to be fully staffed? One suggestion

Want to be fully staffed? One suggestion

By John Self What do you think when an older adult comes in to apply? Answer truthfully.“Loser?” Why is this person applying for an entry-level job?Must not be able to make it in the real worldMust not want any responsibilityI wonder what’s wrong? Those are typical...

read more
Using your Buyer’s Guide

Using your Buyer’s Guide

If you are a restaurant vendor or supplier, you know how valuable it is to get your information in the hands of the owners and operators.  Our guide has a statewide distribution of 4,500 and is mailed directly to restaurants all across the state.  Contact us to be...

read more
Follow NMRA on Social Media...