ARTICLES/BLOGS

Legal Consults for Your Restaurant

Legal Consults for Your Restaurant

Need help with a legal question? Don't know the next steps to take? Wonder if you have to escalate a matter? NMRA is proud to announce our partnership with Mariposa Padilla Sivage of Sutin, Thayer, and Browne. New Mexico Restaurant Association members have a lawyer...

read more
Tools Of Customer Service

Tools Of Customer Service

by: John SelfLike every facet of life, problems exist. But like a bad western when the hero comes rushing in to save the fair damsel, tools exist to help gun down those problems. Customer service is no exception. Some customer service tools that may have been...

read more
Eyes Wide Shut

Eyes Wide Shut

by: John Self Put yourself in your customer’s shoes for one minute.  They’re having a wonderful dinner; the background music is playing nicely and they’re obviously enjoying themselves.  Just as one of them is about to put a bite of steak in their mouth, the...

read more
Want to be fully staffed? One suggestion

Want to be fully staffed? One suggestion

By John Self What do you think when an older adult comes in to apply? Answer truthfully.“Loser?” Why is this person applying for an entry-level job?Must not be able to make it in the real worldMust not want any responsibilityI wonder what’s wrong? Those are typical...

read more
Using your Buyer’s Guide

Using your Buyer’s Guide

If you are a restaurant vendor or supplier, you know how valuable it is to get your information in the hands of the owners and operators.  Our guide has a statewide distribution of 4,500 and is mailed directly to restaurants all across the state.  Contact us to be...

read more
‘Closed’: The Story Behind the Sign

‘Closed’: The Story Behind the Sign

by: John Self, The Service Doc We’ve all seen “closed” signs hanging in the windows of empty restaurants, especially since COVID tore into our industry and lives. We probably just glanced at the signs but didn’t really see them. Closed signs are such a common sight...

read more

Women’s Leadership Course

We have designed an approach for women managers/leaders considering their challenges, workplace variables, and differing ambitions. Through our extensive work with women, we know there are unique strengths that get buried or compromised. We want to deliver leadership...

read more
The Service Doc – John Self

The Service Doc – John Self

I have had 16 years of restaurant management experience in several chains (Chili's, Steak and Ale, Brown Derby, for three) ranging from manager trainee to vice president of operations of a regional chain. I have owned 3 independent restaurants and a comedy club. My...

read more
2022 ProStart Competition

2022 ProStart Competition

Congratulations to the winners from the 19th Annual New Mexico ProStart Invitational. Carlsbad High School Culinary Team and Chaparral High School Management Team will be on their way to Nationals, May 6-8 in Washington, D.C.. The teams will compete against other...

read more
Diverting Food Waste for Composting

Diverting Food Waste for Composting

Continuing in our sustainabilty series, this week we explore diverting food for composting and what it could bring to the table for your restaurant. Once all appropriate food has been donated, a food-generating facility can set aside food wastes for compost.  The...

read more
Follow NMRA on Social Media...