Customer Service Facts & Figures

Customer Service Facts & Figures

Trying for a great reputation makes good economic sense. Consider these facts:  It can cost up to five times as much to attract a new customer than to retain an existing one  The average business never hears from 96% of its unsatisfied customers For every complaint...

State & Federal Relief

As many of the COVID resources expire, NMRA will continue to monitor what relief programs are available and post them here for our members to access. If you know of any additional funding resource for restaurants that is not on this list please send the information to...
Missing the Point

Missing the Point

I had an opportunity the other day to experience firsthand a company doing what is correct but not doing what is right. There was a coupon for a free pizza from a local pizza joint, which looked like a winner. I’ll share my experience with you. The conversation that...

NMRA 2022 Hospitality Industry Awards

All the nominees are in, and our judges are tallying up the totals to honor the 2022 Hospitality Industry Awards winners for Chef, Restaurant Neighbor, Restaurateur and Manager of the Year! We can’t wait to gather with all of you on November 14 at Embassy Suites...