Tuesday, July 15, 2014
Posted by: NMRA
What can we learn from our customer’s complaints? Harvey Mackay, author of New York Times bestseller Swim With The Sharks Without Being Eaten Alive provides his insight on turning customer complaints into constructive policy changes.
As Stew Leonard, founder of a famous chain of supermarkets in Connecticut and New York, said: “Customers who complain are your friends because they are giving you a chance to improve instead of just walking away.”
Click here to read the article for more insight.