How you respond to a foodborne illness can make or break your restaurant. It is important that you make the right choices. It is important to take the right steps when you find out that there has been an outbreak or you or an employee has been contaminated. The most dreaded call in the food industry is that your restaurant has been linked to an outbreak due to a foodborne illness, and it can be career ending. To be prepared, you should come up with a crisis plan that has detailed steps on the best course of action. If you have a plan, you are less likely to make the wrong choice out of panic. The way that your restaurant brand responds will be remembered and the brand will always be remembered as having dealt with the issue well if you make sure to cover all of your bases.
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