Manage My Restaurant

It’s all fun and games until you have to get down to business. On this page we will share links and BLOG posts that will help you navigate your sales and marketing, workforce management, food and nutrition trends, customer service and anything else that helps you operate your business.

Manage my Restaurant

Restaurant Success Guide

Even though all the moving parts of running a restaurant can seem endlessly overwhelming, profitability BOILS DOWN TO FIVE SIMPLE “LEVERS”.

The value in these levers is not that they are “secret” but that they help you SIMPLIFY what to focus on. Instead of a million different things – just focus on these 5 levers.

Customer Service Training

Learn how to empower your staff to double your sales by treating your customers right, selling the most profitable items on your menu and building your brand with every person who steps through your door.

Association Membership

There are many reasons to belong to your industry association, we help you with negotiated discounts, answering your management questions and voicing your concerns to elected officials.

NMRA Staff

Our staff has over 80 years of restaurant experience. We are here to help you answer your most pressing questions. Don’t hesitate to call.

Opening a Restaurant in New Mexico?

There are things you need to know and most likely we can help. Don’t hesitate to call our office. 505-343-9848

Sales and Marketing for Your Restaurant

Bringing in new customers and keeping the ones you have are critical to your restaurants’ success.

Restaurant Operations

Hiring and retaining employees, making payroll, knowing food trends, employee policies, standard operating procedures. You need to know it all. We have the information you need.

BLOG articles on everything you need to know to open and manage your restaurant

November Mindful Minute: National Diabetes Month

November Mindful Minute: National Diabetes Month

As of 2016, 7.7% of service industry workers in the US said they had been told by a doctor or nurse they had diabetes. This means that diabetes is more prevalent in our industry than in it is most others, for a variety of reasons that deserve more attention. Shift...

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Missing the Point

Missing the Point

I had an opportunity the other day to experience firsthand a company doing what is correct but not doing what is right. There was a coupon for a free pizza from a local pizza joint, which looked like a winner. I’ll share my experience with you. The conversation that...

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Guaranteeing Disgruntled Guests

Guaranteeing Disgruntled Guests

By: John Self Let’s examine points that will guarantee disgruntled customer service experiences every time. Oh boy! The best way to create disgruntled customers is to have management ignores the common, everyday interactions between the customer contact person...

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Tools Of Customer Service

Tools Of Customer Service

by: John SelfLike every facet of life, problems exist. But like a bad western when the hero comes rushing in to save the fair damsel, tools exist to help gun down those problems. Customer service is no exception. Some customer service tools that may have been...

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Eyes Wide Shut

Eyes Wide Shut

by: John Self Put yourself in your customer’s shoes for one minute.  They’re having a wonderful dinner; the background music is playing nicely and they’re obviously enjoying themselves.  Just as one of them is about to put a bite of steak in their mouth, the...

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Customer Service the Wrong Way

Customer Service the Wrong Way

By John Self Most restaurant managers love to eat out and when we do, we often like to tell the manager on duty about the great service we had from one of their employees. It never ceases to amaze me that most of the times that I’ve asked my server to get a manager to...

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Want to be fully staffed? One suggestion

Want to be fully staffed? One suggestion

By John Self What do you think when an older adult comes in to apply? Answer truthfully.“Loser?” Why is this person applying for an entry-level job?Must not be able to make it in the real worldMust not want any responsibilityI wonder what’s wrong? Those are typical...

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NMRA Buyer’s Guide

NMRA Buyer’s Guide

NMRA has over 1,500 members statewide.  We take pride in providing our members, and all foodservice providers, with the best resources around.  We direct mail this guide to restaurants all over the state, members or not.  It's also distributed at trade shows, events,...

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Trends: What Will Happen & What Might Happen

Trends: What Will Happen & What Might Happen

by: John Self, The Service Doc Labor shortage It’s here and it’s changing the restaurant industry. Normally, employees just looked at other restaurants to see if there were better jobs, but today, they’re comparing their restaurant job’s pay and benefits with entirely...

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