NMRA BLOG

Hiring and retaining employees can be a challenging task for restaurant owners. Here are some tips to help you with the process: Clearly define the job requirements and responsibilities - Before you begin the hiring process, make sure you have a clear understanding of...

The restaurant industry is a fast-paced and exciting field that offers many benefits to those who choose to work in it. Here are just a few of the reasons why working in the restaurant industry can be a great choice for your career: Flexibility - Many restaurants...

A long, long time ago when the earth was cooling, the humble gas station was the epitome of service. And we didn’t even realize it at the time. When you pulled into the gas station, your entire car would be gassed, tires checked, oil checked, and windows all wiped,...

If the pandemic did one thing that we can all agree on, it must be the labor shortage. This has struck the restaurant industry especially hard. The first defensive move for restaurant operators is to cut down the hours and the days so that they can be staffed...

WAAAAAAAAAAAaaaaaaaaaaa a a a a a a aaaaa a a a SCHREECH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! One kid screaming while the parents look around smiling. Totally oblivious that their kid is ruining multiple dinners. Ruining all the tables in the immediate and not so...

It struck me that research that I had done a few years ago might be even more useful today than when I originally wrote it. The study analyzed long term restaurant employees to uncover their common characteristics so that managers interviewing applicants could...

Trying for a great reputation makes good economic sense. Consider these facts:  It can cost up to five times as much to attract a new customer than to retain an existing one  The average business never hears from 96% of its unsatisfied customers For every complaint...

As of 2016, 7.7% of service industry workers in the US said they had been told by a doctor or nurse they had diabetes. This means that diabetes is more prevalent in our industry than in it is most others, for a variety of reasons that deserve more attention. Shift...

I had an opportunity the other day to experience firsthand a company doing what is correct but not doing what is right. There was a coupon for a free pizza from a local pizza joint, which looked like a winner. I’ll share my experience with you. The conversation that...

By: John Self Let’s examine points that will guarantee disgruntled customer service experiences every time. Oh boy! The best way to create disgruntled customers is to have management ignores the common, everyday interactions between the customer contact person...

by: John SelfLike every facet of life, problems exist. But like a bad western when the hero comes rushing in to save the fair damsel, tools exist to help gun down those problems. Customer service is no exception. Some customer service tools that may have been...