NMRA BLOG

 

You will find every article, post, brilliant reminiscing and more in this restaurant weblog. Enjoy!

 

10 Reason Why Working in Restaurants is Awesome

10 Reason Why Working in Restaurants is Awesome

The restaurant industry is a fast-paced and exciting field that offers many benefits to those who choose to work in it. Here are just a few of the reasons why working in the restaurant industry can be a great choice for your career: Flexibility - Many restaurants...

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Customer Service Has Changed

Customer Service Has Changed

A long, long time ago when the earth was cooling, the humble gas station was the epitome of service. And we didn’t even realize it at the time. When you pulled into the gas station, your entire car would be gassed, tires checked, oil checked, and windows all wiped,...

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Going the Extra Mile for Your Team

Going the Extra Mile for Your Team

If the pandemic did one thing that we can all agree on, it must be the labor shortage. This has struck the restaurant industry especially hard. The first defensive move for restaurant operators is to cut down the hours and the days so that they can be staffed...

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How to Support Restaurants this Legislative Session

How to Support Restaurants this Legislative Session

As a restaurant owner, it’s important to stay up-to-date on the latest state politics and legislation that could potentially impact your business. Here are a few ways you can be active in state politics as a restaurant owner: Join NMRA: New Mexico has a restaurant...

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Why Do Employees Stay?

Why Do Employees Stay?

It struck me that research that I had done a few years ago might be even more useful today than when I originally wrote it. The study analyzed long term restaurant employees to uncover their common characteristics so that managers interviewing applicants could...

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Customer Service Facts & Figures

Customer Service Facts & Figures

Trying for a great reputation makes good economic sense. Consider these facts:  It can cost up to five times as much to attract a new customer than to retain an existing one  The average business never hears from 96% of its unsatisfied customers For every complaint...

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November Mindful Minute: National Diabetes Month

November Mindful Minute: National Diabetes Month

As of 2016, 7.7% of service industry workers in the US said they had been told by a doctor or nurse they had diabetes. This means that diabetes is more prevalent in our industry than in it is most others, for a variety of reasons that deserve more attention. Shift...

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Missing the Point

Missing the Point

I had an opportunity the other day to experience firsthand a company doing what is correct but not doing what is right. There was a coupon for a free pizza from a local pizza joint, which looked like a winner. I’ll share my experience with you. The conversation that...

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Guaranteeing Disgruntled Guests

Guaranteeing Disgruntled Guests

By: John Self Let’s examine points that will guarantee disgruntled customer service experiences every time. Oh boy! The best way to create disgruntled customers is to have management ignores the common, everyday interactions between the customer contact person...

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Tools Of Customer Service

Tools Of Customer Service

by: John SelfLike every facet of life, problems exist. But like a bad western when the hero comes rushing in to save the fair damsel, tools exist to help gun down those problems. Customer service is no exception. Some customer service tools that may have been...

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