NMRA BLOG

 

You will find every article, post, brilliant reminiscing and more in this restaurant weblog. Enjoy!

 

Tools Of Customer Service

Tools Of Customer Service

by: John SelfLike every facet of life, problems exist. But like a bad western when the hero comes rushing in to save the fair damsel, tools exist to help gun down those problems. Customer service is no exception. Some customer service tools that may have been...

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Eyes Wide Shut

Eyes Wide Shut

by: John Self Put yourself in your customer’s shoes for one minute.  They’re having a wonderful dinner; the background music is playing nicely and they’re obviously enjoying themselves.  Just as one of them is about to put a bite of steak in their mouth, the...

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Customer Service the Wrong Way

Customer Service the Wrong Way

By John Self Most restaurant managers love to eat out and when we do, we often like to tell the manager on duty about the great service we had from one of their employees. It never ceases to amaze me that most of the times that I’ve asked my server to get a manager to...

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Want to be fully staffed? One suggestion

Want to be fully staffed? One suggestion

By John Self What do you think when an older adult comes in to apply? Answer truthfully.“Loser?” Why is this person applying for an entry-level job?Must not be able to make it in the real worldMust not want any responsibilityI wonder what’s wrong? Those are typical...

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NMRA Buyer’s Guide

NMRA Buyer’s Guide

NMRA has over 1,500 members statewide.  We take pride in providing our members, and all foodservice providers, with the best resources around.  We direct mail this guide to restaurants all over the state, members or not.  It's also distributed at trade shows, events,...

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Trends: What Will Happen & What Might Happen

Trends: What Will Happen & What Might Happen

by: John Self, The Service Doc Labor shortage It’s here and it’s changing the restaurant industry. Normally, employees just looked at other restaurants to see if there were better jobs, but today, they’re comparing their restaurant job’s pay and benefits with entirely...

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Is Everything (Your Restaurant) Okay?

Is Everything (Your Restaurant) Okay?

By: John SelfIs your company trying to be OK? Of course not. But it happens every day in most restaurants in America. It is a pet peeve of mine when a manager comes to my table and asks, "Is everything OK?" "Everything." And "OK." What's wrong with this picture? Not...

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Connect to the Best to Run Your Restaurant

Connect to the Best to Run Your Restaurant

One of the best benefits of being a member of NMRA is your connection to other people and businesses in our industry.  As an association, we talk a lot about "strength in numbers".  This is vital to our advocacy efforts to protect and strengthen the restaurant...

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2022 ProStart Competition

2022 ProStart Competition

Congratulations to the winners from the 19th Annual New Mexico ProStart Invitational. Carlsbad High School Culinary Team and Chaparral High School Management Team will be on their way to Nationals, May 6-8 in Washington, D.C.. The teams will compete against other...

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Staff Training, Recycling & Taking the Food Waste Challenge

Staff Training, Recycling & Taking the Food Waste Challenge

For the final week in our sustainability series, we tackle staff training , recyling and how to take the food waste challenge. Training Staff and Ensuring Smooth Collections  Locate collection containers (a 5-gallon bucket, “Slim Jim” container or 64-gallon cart) and...

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Diverting Food Waste for Composting

Diverting Food Waste for Composting

Continuing in our sustainabilty series, this week we explore diverting food for composting and what it could bring to the table for your restaurant. Once all appropriate food has been donated, a food-generating facility can set aside food wastes for compost.  The...

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Donating Excess Food Waste to Serve the Hungry

Donating Excess Food Waste to Serve the Hungry

In a study conducted in 2010 by the NM Association of Food Banks entitled “Hunger in New Mexico”, it was found to be a myth that the only people seeking food assistance are without work or homeless. The study found that 32% of households seeking emergency food...

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