Upselling is a tricky business. You don’t want to come across too strong, but you want your customers to leave having tried all of the best items from your restaurant. When suggesting anything from wine to dessert, there are certain things you can do to help ensure your upscale “extras” sell. First, you don’t want to ask someone an obvious question or a question that could be replaced by a suggestion. Instead of asking your guests if they would like to start things off with an appetizer, each employee should have a suggestion ready and simply tell them what they think is the best appetizer on the menu. Employees also need to pay attention to their customers, and understand their different moods. For example, if you offer a mother with her children red wine she isn’t likely to accept, but if you offer a bottle of that wine to a couple on a date, they most likely will make the purchase. Focusing in on these factors among a few others can help your business to thrive, and if you follow these tips you can keep upselling for years to come. Restaurant Hospitality shares 10 upselling tips. More…
Tips for Upselling Your Menu Items
