by Lawrence Baker | Dec 7, 2022 | BLOG, Manage My Restaurant
Trying for a great reputation makes good economic sense. Consider these facts: It can cost up to five times as much to attract a new customer than to retain an existing one The average business never hears from 96% of its unsatisfied customers For every complaint...
by Lawrence Baker | Nov 21, 2022 | BLOG, Manage My Restaurant
As of 2016, 7.7% of service industry workers in the US said they had been told by a doctor or nurse they had diabetes. This means that diabetes is more prevalent in our industry than in it is most others, for a variety of reasons that deserve more attention. Shift...
by Lawrence Baker | Oct 24, 2022 | BLOG, Manage My Restaurant
I had an opportunity the other day to experience firsthand a company doing what is correct but not doing what is right. There was a coupon for a free pizza from a local pizza joint, which looked like a winner. I’ll share my experience with you. The conversation that...
by Lawrence Baker | Oct 4, 2022 | BLOG, Manage My Restaurant
By: John Self Let’s examine points that will guarantee disgruntled customer service experiences every time. Oh boy! The best way to create disgruntled customers is to have management ignores the common, everyday interactions between the customer contact person...
by Lawrence Baker | Sep 20, 2022 | BLOG, Manage My Restaurant
by: John Self Like every facet of life, problems exist. But like a bad western when the hero comes rushing in to save the fair damsel, tools exist to help gun down those problems. Customer service is no exception. Some customer service tools that may have been...
by Lawrence Baker | Sep 6, 2022 | BLOG, Manage My Restaurant, Member Benefits
by: John Self Put yourself in your customer’s shoes for one minute. They’re having a wonderful dinner; the background music is playing nicely and they’re obviously enjoying themselves. Just as one of them is about to put a bite of steak in their mouth, the...
